Featured Articles
Work Around for “Too Many Redirects” error with Cloud Armor
When some websites are updated to make use of Google Cloud Armor, they begin showing a "Too Many Redirects" error instead of the web page. This problem can quickly be resolved by returning the A record for the domain back to the original value (104.154.100.138)....
Google Cloud Armor is Now Available
What is happening and why? When a website is compromised, it is no longer serving the intended information to visitors at best, and sending stolen information about users at worst. Because of this, it is very important to do what we can to ensure that the websites...
Upgrading to PHP 8.1
PHP version 8.1 is now available for sites to be upgraded to! On November 28, 2022 PHP ended support for version 7.4. This means that security updates are no longer being provided for versions 7.4 or older. So, if an exploit is discovered that could compromise the...
Google Analytics 4 Launch
Website Pro now supports connecting to Google Analytics 4. With the sunset of Universal Analytics on July 1st, 2023, we have now provided the option for users to attach their Google Analytics 4 account to Website Pro and have the data collected by Google Analytics 4...
Malware Prevention
Website malware is a sad reality that many website owners face on a daily basis. According to SecurityWeek, around 1% all live websites are infected with malware each week. This amounts to roughly 18,500,000 websites, with an average website being attacked 44...
Set Up Your WooCommerce Store
From startups and small businesses to huge brands, every business can benefit from an ecommerce website where they sell their products or services. In today’s competitive and convenience focused society, no longer do consumers want to go out to buy items, instead,...
Blacklisted and Redundant Plugins
Today, there are thousands of plugins available for WordPress sites and most of them will work with Website Pro seamlessly. In fact, Website Pro does not prevent users from installing any plugins. However, some plugins have functionality that interferes with the...
Analytics
How to add your own Google Analytics account
Website Pro has a built-in dashboard that displays highlights of your site's visitor information using Google Analytics. However, we understand that you may want to dig deeper using your own account. That's why Website Pro provides an easy way to do just that. Note:...
Divi Builder
Edit your site with Divi Builder
Getting your business up and selling is possible with Website Express. This powerful product allows you to quickly and easily create a website and online store powered by WordPress and WooCommerce. To make the transition to ecommerce seamless, we also have a visual...
Troubleshooting: CSS changes not updating – Divi Builder Plugin
Problem The Divi theme provides a lot of very powerful features, including a visual editor mode allowing you to drag and drop page elements. Newer versions of Divi generate static CSS files (and possibly other files) by default. This means that while making edits to a...
Domains
Work Around for “Too Many Redirects” error with Cloud Armor
When some websites are updated to make use of Google Cloud Armor, they begin showing a "Too Many Redirects" error instead of the web page. This problem can quickly be resolved by returning the A record for the domain back to the original value (104.154.100.138)....
Google Cloud Armor is Now Available
What is happening and why? When a website is compromised, it is no longer serving the intended information to visitors at best, and sending stolen information about users at worst. Because of this, it is very important to do what we can to ensure that the websites...
How to point a domain from your old host to Website Pro
If your domain is currently pointing to a site on another host, then these instructions should allow you to point your domain to your Website Pro site, with zero downtime. Follow these more specific GoDaddy Domain Transfer Instructions if your DNS records managed in...
How to point your GoDaddy domain from your old host to Website Pro
If your domain is currently pointing to a site on another host, then these instructions should allow you to point your domain to your Website Pro site, with zero downtime. These less specific Domain Transfer Instructions might be more helpful if your DNS records are...
How to point a New GoDaddy domain to Website Pro
If you recently purchased the domain (or just have never pointed your domain to a site), then these instructions should allow you to point your domain to your Website Pro site. These less specific Domain connection Instructions might be more helpful if your DNS...
Domain Setup
To set up your domain for Website Pro, there are two records you’ll need to change. A record: Allows you to point your root domain to your website CNAME record: Allows pointing a subdomain to your website, such as www. To set up your A record, log in to your domain...
How to connect a custom domain
To connect a custom domain, follow these steps Part 1: Your domain and its Records Purchase a domain from a Domain Registrar. Find the Domain Registrar's page for managing the DNS Records of your new domain Edit or create a DNS Record for your new domain We recommend...
How should I configure my DNS records to connect to Website Pro?
DNS Records are an important and necessary part of of the web. You can learn more about them from the article What are DNS records? To connect your domain to Website Pro, it must have either an A Record, or a CNAME: A Records If an A Record is required then it should...
What are DNS records?
The Domain Name System [DNS] refers to a collection of standards and internet infrastructure that allows a client (like Chrome, Safari, or Edge running on your laptop). They allow us to use an easy-to-remember domain name to represent a server address. It's like...
Why are DNS Record changes not instant?
Domain Name System (DNS) records are used by the infrastructure of the internet to send data through the correct paths i.e. data from your website to the customer on a website. So why when DNS Records are changed, do they not update instantly? This is because the DNS...
How to connect a CloudFlare Managed Domain
Cloudflare is a very popular and useful service at both paid and free subscription levels. Some businesses or agencies use it as a Content Delivery Network (CDN) to cache static files and get their site loading faster, others just prefer to have a single nameserver to...
Importing
Importing a WordPress Site Manually
If you do not wish to use a migration plugin–such as if your site is larger than the supported size or you've already exported your site from your previous host–you can manually import that site into Website Pro. Please note that if you need the current Website Pro...
How to import a site into Website Pro
This short video shows you how to import an existing site into Website Pro.
Troubleshooting: Importing a site larger than 512mb with All-in-One Migration isn’t working
When importing sites into Website Pro it is recommended that you use All-in-One WP Migration Plugin. However, the free version of this plugin has size limitations (64MB maximum). If you want to import a site larger than 64MB into Website Pro, you have a couple...
How to give existing WordPress users logins after import
When you import an existing site into Website Pro, your WordPress users will not initially be able to log in. To maintain your users' ability to log in, you have two options. Option 1 Simply delete all existing WordPress users and create Business Center users for each...
Plugins
Inbox Pro web chat widget installation and troubleshooting
With AI-assisted web chat, businesses can capture more leads from their website. An AI assistant will chat live with a website visitor, capture their contact information so a business can follow up later via SMS or email, and turn them into a customer....
Troubleshooting: 500 Error while using BeTheme
Problem Older versions of Betheme theme has code that is incompatible with PHP 7. From Version 20.8.4 this issue should be rectified, but you might find that older versions that are bundled with themes may not support PHP 7. In the case where you have an incompatible...
Blacklisted and Redundant Plugins
Today, there are thousands of plugins available for WordPress sites and most of them will work with Website Pro seamlessly. In fact, Website Pro does not prevent users from installing any plugins. However, some plugins have functionality that interferes with the...
Troubleshooting: 500 Error when Logging In to WordPress Admin (Jetpack)
Problem Since Website Pro does not support logins from other sources, Jetpack settings can conflict with the system and cause a 500 error upon entering the WordPress Admin Dashboard. If you are receiving response code 500 when attempting to log in to the WordPress...
Product Information
Malware Prevention
Website malware is a sad reality that many website owners face on a daily basis. According to SecurityWeek, around 1% all live websites are infected with malware each week. This amounts to roughly 18,500,000 websites, with an average website being attacked 44...
PHP Shortcodes
While Website Pro fully supports Wordpress shortcodes, it does not support PHP shortcodes (<? at the top of a file). Support for these has been removed from PHP as of 7.0 as it can conflict with other types of files (such as XML). Generally, it is recommended to...
What is a CDN?
What is a CDN and why should I use one? A content delivery network (CDN) is a system of servers designed to better serve websites and content globally. When a user attempts to load a page, CDNs will deliver content from the server that is closest to the user. This...
Troubleshooting: New content and changes aren’t visible on the site
Website Pro's built-in server-side caching is what makes your sites lightning fast. To deliver content as quickly as possible, Website Pro serves up “cached” versions of pages rather than dynamically generating them each time. More on Website Pro caching. The result...
How does Website Pro handle WordPress core updates
Website Pro handles all minor WordPress updates for you. One of the most important things you can do to keep your clients' sites safe from malicious activity is to make sure your WordPress core is up-to-date. That's why Website Pro takes care of this automatically....
How to use SFTP to access the file system
When hosting your site on Website Pro, we allow you to access your file system via SFTP. Other systems often allow this, but through FTP. It's the same concept, but SFTP adds a layer of encryption for security purposes. In this article, we'll explain how to connect to...
How does caching work in Website Pro?
What is caching? A web cache (or HTTP cache) is the temporary storage (caching) of web documents, such as HTML pages and images, to reduce server lag. For example, when you return to a page you've recently looked at, the browser can get those files from the cache...
User Managment
How to give existing WordPress users logins after import
When you import an existing site into Website Pro, your WordPress users will not initially be able to log in. To maintain your users' ability to log in, you have two options. Option 1 Simply delete all existing WordPress users and create Business Center users for each...
How to change WordPress user roles
To change a user's WordPress role (from Administrator) you have two options. Option 1 Create User in Business Center–then change role Once you have created a Business Center user, log in to WordPress as that user. Once you are in the WordPress dashboard, go to: Users...
How to create new WordPress users with Website Pro
To create WordPress users using Website Pro, you must create a Business Center user and a WordPress user will get automatically created. Users are identified by email address. The Business Center email used will be the one associated with their WordPress login. All...
How does Website Pro log me in to the WordPress Dashboard?
Website Pro provides a secure login to the WordPress Admin Dashboard (simply by clicking on the "WordPress Dashboard" button on the Overview page) to make your site safer and easier to use. Our custom WordPress integration intercepts all attempts to access your...
WooCommerce
Set Up Your WooCommerce Store
From startups and small businesses to huge brands, every business can benefit from an ecommerce website where they sell their products or services. In today’s competitive and convenience focused society, no longer do consumers want to go out to buy items, instead,...